Contact Information

General postal and telephone contact details:

Prison Reform Trust
15 Northburgh Street

Location map

Switchboard:                           0207 251 5070

Press queries (all breaking news, including interview requests) and opening hours:

Monday-Friday (9.30-5.30): 020 7689 7738
Emergency media calls:020 7689 7746

020 7689 7732
ISDN for radio interviews:020 7253 2860


Out of Trouble:                       020 7689 7726


Getting advice on behalf of a family member, friend who is in prison:

Prisoners' Family Helpline:  0808 808 2003  
                                         weekdays   9am - 8pm
                                         weekends 10am - 3pm

Alternatively, if you know someone in prison who is having problems, please ask them to contact our confidential advice and information service directly. The number below is available to prisoners only, and they won't need to add it to their pin.

Free phone line for prisoners: 0808 802 0060  
Line open:                            Monday   3.30pm - 5.30pm
                                           Tuesday  3.30pm - 5.30pm
                                           Thursday 3.30pm - 5.30pm

We provide information and advice on prison rules, life inside prison.
Please note we do not provide legal advice.

Prisoners can also contact our advice team during office hours (Monday
to Friday) on 0207 251 5070, but this will not be a free call.