Deaths in custody

This report finds just one in 10 safer custody departments in prisons answer phone calls from worried family members.

New research reveals that most prisons in England and Wales are failing in their duty to ensure that emergency phone lines are in place for families to share urgent concerns about self-harm and suicide risks of relatives in prison. This is in serious breach of government policy that families should be able to share concerns ‘without delay’.

At a time of unprecedented levels of self-harm in prisons, charities are calling on prisons to protect the lives of people in prison and address these critical failures. In 12 months to March 2019 there were 58,000 self-harm incidents in prisons – compared to 26,000 a decade earlier.

A joint report by the Prison Reform Trust, INQUEST and Pact (the Prison Advice and Care Trust), maps the provision of safer custody telephone lines across the prison estate - dedicated phone lines which enable family members and others to pass on urgent information when they have concerns.

It finds that provision is patchy, under-resourced and even non-existent in some prisons, leaving families struggling to share their concerns with prison staff.

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Photo credit: Andy Aitchison

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