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Last Wednesday afternoon we were alerted by our partners in Scotland, Families Outside, to a problem with applications from prisoners’ families to the Assisted Prisons Visits Unit. A new online application system was not working and there appeared to be no way of making an application on paper. We spoke to Clinks, whose members were raising the issue with them too and sent a joint letter to the Prisons Minister at 10am on Thursday. By the afternoon we were pleased to have a response from the minister, Sam Gyimah, saying the system was up and running and families could continue to make paper applications if they wished.

We hope this intervention has resolved matters but of course what matters now is that the online process is reliable and that it really is possible for people who don’t have access to the internet to make their application on paper without being disadvantaged. If that is not your experience, Oonagh Ryder at Clinks (Oonagh.Ryder@clinks.org) would be pleased to hear from you.