Who can help?

Below are organisations and contacts that maybe helpful to you. Click on the following shortcuts to jump to that category.

Support for family

Adfam National

Adfam is a national organisation working with and for families affected by drugs and alcohol.


The Prison Advice & Care Trust (pact) is a charity which supports people affected by imprisonment, providing practical and emotional support to prisoners' children and families, and to prisoners themselves. They have a free confidential helpline for prisoners' families and friends (0808 808 3444)

Partners of Prisoners and Families Support Group (POPS)

Partners of Prisoners and Families Support Group (POPS) aims to provide a variety of services to support anyone who has a link with someone in prison, prisoners and other agencies.

Sussex Prisoners' Families

Sussex Prisoners' Families is a community interest company which offers information and emotional and practical advice on how to cope with the imprisonment of a loved one. They offer advocacy and information through their First stop helpline (01273499843). Their website has an extensive list of resources and organisations which will help families and specific information for those who live in West Sussex, Brighton and East Sussex.

The Samaritans

Their helpline offers emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide. They can also put callers through without delay to their nearest staffed branch.

Prisoners Abroad

Prisoners Aboard is a UK charity that cares for the welfare of all British Citizens held in foreign prisons.

Prison Location Service

Use the Prisoner Location Service to find people in prison when you don’t know which prison they are in.

Legal Advice

Find a Solicitor

Run by the Law Society, Find a Solicitor is a free service for anyone looking for information about organisations or people providing legal services in England and Wales.

Criminal Cases Review Commission (CCRC)

The Criminal Cases Review Commission is the independent public body set up to investigate possible miscarriages of justice in England, Wales and Northern Ireland.

Howard League for Penal Reform

The Howard League for Penal Reform is the oldest penal reform charity in the UK. The Howard League's legal team acts on behalf of young people under the age of 21 in custody and provides a dedicated legal service for young people in custody in England and Wales.

Joint Council for the Welfare of Immigrants

Joint Council for the Welfare of Immigrants (JCWI) is an independent national charity which exists to campaign for justice in immigration, nationality and refugee law and policy.

Prisoners Advice Service

PAS provides legal advice and information to prisoners in England and Wales regarding their rights, the application of the Prison Rules and conditions of imprisonment.

Resettlement advice

Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

St Giles Trust Peer Assist

Peer Assist is a multi-platform contact centre including a telephone helpline and online portal offering a knowledge base together with email and live webchat facilities. Its aim is to provide advice, information and signposting support focused around the nine resettlement pathways as defined by NOMS.


Resettling ex-offenders and prisoners to reduce the risk of their reoffending is at the heart of Nacro’s work to change lives and reduce crime. The Resettlement Plus Helpline offers information and advice to ex-offenders, serving prisoners, their families and friends and to organisations working with them.

New Bridge Foundation

New Bridge creates links between the offender and the community. New Bridge offers a wide range of programmes to help prisoners keep in touch with the outside world and prepare themselves to re-join it.


RECOOP promotes the care, resettlement and rehabilitation of older offenders and ex-offenders, in particular those over the age of 50, in particular but not exclusively through the provision of support services, advocacy, financial advice, mentoring on issues such as employment and training, and advice on housing and health, enabling them to take control of their lives and remain free from offending, and preventing them from becoming socially excluded.


Advice and information for people with a housing problem or who are homeless. Issues dealt with include housing rights, harassment, illegal eviction, rent and mortgage arrears, housing benefit, domestic violence, hostel placements and finding accommodation.


Clinks supports, represents and campaigns for the voluntary sector working with offenders.


Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help.

Mental health advice


Mind helps people to take control over their mental health. Mind provides information and advice, training programmes, Mind in your area, grants and more.


Helpline for providing information and advice on mental health. Gives callers the option for action and puts them in touch with available sources of help and support. Emotional and crisis support for people experiencing mental illness and for their families, carers and friends.


SOVA is a leading national volunteer mentoring organisation in England and Wales working with clients in and leaving the care system, the Criminal Justice sector, young people on youth offending orders, the socially and economically disadvantaged and long-term unemployed, refugees and asylum seekers.

Drug & Alcohol misuse

Alcoholics Anonymous

A confidential helpline where you will speak to someone who knows about problems with alcohol from personal experience.

National Drugs Helpline (Talk to Frank)

Helpline for anyone concerned about drug or solvent misuse. Advice and information for drug misusers, their families, friends, carers and professionals.


Release is the national centre of expertise on drugs and drugs law - providing free and confidential specialist advice to the public and professionals.

Gambling advice

Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.

Equality & Human Rights

Equality and Human Rights Commission (EHRC)

The EHRC seeks to maintain and strengthen this heritage while identifying and tackling areas where there is still unfair discrimination or where human rights are not being respected.

The Gender Trust

The Gender Trust helps transgender people and all those affected by gender identity issues. They provide support and information for anyone with any question or problems concerning their gender identity, or whose loved one is struggling with gender identity issues.

Support for women

Hibiscus Initiatives

Hibiscus Initiatives, formerly FPWP Hibiscus, provides welfare, advice, advocacy, volunteering and befriending in prisons for women. They also provide assistance and support on voluntary returns and reintegration in home countries to people in immigration removal centres and with community resettlement and reintegration in the UK for ex-offenders and others at risk of offending.

Women in Prison

Women in Prison supports and campaigns for women offenders and ex-offenders. We assist women with advice on housing, education, mental health, legal rights, work, benefits, debt, domestic violence, and more.

Women's Aid / Refuge

Helpline for women experiencing physical, emotional or sexual violence at home - provides advice, information and support.

Women’s Breakout

Women’s breakout is a membership organisation of 57 organisations that forms a network of services provided for women across England and Wales.

Creative and Supportive Trust (CAST)

CAST offers an holistic service of education, training and employment advice to women offenders, women at risk of offending and women with mental health or substance misuse problems.

Working Chance

Working Chance is a charity that supports women with criminal convictions through employment and training.


Wish is a charity working with women with mental health needs in prison, hospital and in the community. It provides independent advocacy, emotional support and practical guidance on all stages of women's journey through the mental health and criminal justice systems.


Prison Phoenix Trust

The Prison Phoenix Trust supports prisoners around the UK and the Republic of Ireland through teaching, workshops, correspondence, books and newsletters for yoga and mediation.

Prison Education Trust

Prison Education Trust (PET) is a charity that works over 125 prisons to help prisoners achieve their full potential through learning.

Faith organisations


Angulima is the Buddhist prison chaplaincy organisation. They work to make available facilities for teaching and practicing Buddhusim in prisons. They also provide an aftercare and advisory service for prisoners after release.

Muslim Youth Helpline

MYH is a registered charity that provides faith and culturally sensitive support services to Muslim youth in the UK. This is a free and confidential helpline service run by young Muslim volunteers.

Prison Fellowship

Prison Fellowships mission is that every prisoner has access to support and prayer. They seek through prayer and practical care to help, support and develop a Christian ministry to prisoners and their families.

Campaigning organisations

Action for Prisoners Families (APF)

We are the national organisation working for the well-being of prisoners’ families and to reduce the negative impact of imprisonment. 

Criminal Justice Alliance

The Criminal Justice Alliance (formerly the Penal Affairs Consortium) is a coalition of organisations committed to improving the criminal justice system.


Good-practice.net is a site administered by the Butler Trust to help share good practice among people working in prisons, probation and youth justice throughout the UK and help them keep up-to-date with the latest news from the field.

Howard League for Penal Reform

The Howard League for Penal Reform is the oldest penal reform charity in the UK. The Howard League's legal team acts on behalf of young people under the age of 21 in custody and provides a dedicated legal service for young people in custody in England and Wales.


Inquest is a charity that provides a free advice service to bereaved people on contentious deaths and their investigation with a particular focus on deaths in custody. Casework also informs our research, parliamentary, campaigning and policy work.

Irish Council for Prisoners Overseas

Irish Council for Prisoners Overseas. provides information, support and advocacy to Irish people in prison overseas and their families. They can work up to casework level and produce publications.

Joint Council for the Welfare of Immigrants

Joint Council for the Welfare of Immigrants (JCWI) is an independent national charity which exists to campaign for justice in immigration, nationality and refugee law and policy.


Justice is an all-party law reform and human rights organisation working to improve the legal system and the quality of justice by promoting human rights, improving the legal system and access to justice, improving criminal justice, and raising standards of EU justice and home affairs.


Liberty campaigns to protect basic rights and freedoms through the courts, in Parliament and in the wider community. They do this through a combination of public campaigning, test case litigation, parliamentary lobbying, policy analysis and the provision of free advice and information.

National Association of Prison Visitors

The NAOPV promotes and helps to maintain the work of Official Prison Visitors.