Prisoner information pages

The following pages contain information for people in prison about what to expect, rules and procedures in prison, and how they should be treated.

If a member of your family or a friend is in prison you can print information which they might need to send to them. There is a link at the bottom of each page to a print friendly version of the information.  

Alternatively, you could send them a copy of our 'Information sheet order form' which they can use to request information sheets and booklets that will be most useful to them. You can download this here.

Please click on the links below for information about each topic. We also have an A-Z list of the subjects covered in our information pages - to change to this menu click here.

Information about what will happen when someone first arrives at prison


Information about how to deal with thing outside once you have arrived in prison - for example, sorting out benefits or housing costs.


Information about people in prison who can help with worries, if someone is being hurt, if someone has problems with drugs and/or alcohol and if there are general problems with the prison.


Information about letters, telephone calls and visits from family or friends, including help with the cost of travel for visitors.


Information about visits, telephone calls and letters to and from legal advisers or other official people.


Information about how your sentences is worked out and how you can get this checked.


Information about what records the prison hold about you and what your rights are.


Information about the rules for unconvicted, unsentenced and civil prisoners.


Information about the rights and restrictions to vote whilst in prison.


Information about what you are allowed to keep with you in prison and what you can do if your property is lost or damaged whilst in prison.


Information about how money works in prison, prison accounts and how you can spend money in prison.


Information about what your living conditions should be like in prison


Information about when and how prison staff can search your cell


Information about when and how prison staff can search you


Information about the daily routine in prison and how long you should be unlocked for.


Information about food available in prison, including dietary requirements for religious, cultural or health reasons.


Information about how you can practice your faith in prison and support available from the Chaplaincy.

Your health in prison

Information about health services in prison, how to access them, and how to complain if something goes wrong.


Information about how to get support if you have social care needs in prison.


Information about support available in prison for people with substance misuse issues.


Information about education and employment opportunities in prison.


Information about how the Incentives and Earned Privileges scheme works in prison.


Information about the rules you are expected to follow in prison and what happen if you break these rules.


Information about why someone might be placed in segregation, and how they should be treated.


Information about how and when prison staff can use force against someone in prison.


Information about the different security categories in prison and how your category is reviewed.


Information about temporary leave from prison, for example to visit family, or attend work.


Information about Home Detention Curfew - also known as 'tag' - including eligibility.


Information about how to get help with resettlement before your release, including housing, employments and health needs.


Information about how your sentence is managed, OASys assessments and Offending Behaviour courses. 


Information about the Parole Board and the parole review process

Approved Premises (AP)

Information about why you might be referred to Approved Premises after release and what Approved Premises are like.


Information about how to make an internal complaint in prison, and how to escalate this if you are not happy with the response you get.


Information about how to make a complaint about probation, and how to escalate this if you are not happy with the response you get.


Information about the conditions you may have to follow when released on licence, and what happens if you do not follow these conditions.


We also have a selection of information booklets here