Useful Helplines and links

Organisations and contacts that maybe helpful to you:

Action for Prisoners Families (APF)
We are the national organisation working for the well-being of prisoners’ families and to reduce the negative impact of imprisonment.  We are a membership organisation.  Membership is free.

Adfam National
Adfam is a national organisation working with and for families affected by drugs and alcohol.

Alcoholics Anonymous 
A confidential helpline where you will speak to someone who knows about problems with alcohol from personal experience.

Angulima is the Buddhist prison chaplaincy organisation. They work to make available facilities for teaching and practicing Buddhusim in prisons. They also provide an aftercare and advisory service for prisoners after release.

Apex Trust
Apex Charitable Trust seeks to help people with criminal records to obtain appropriate jobs or self-employment by providing them with the skills they need in the labour market and by working with employers to break down the barriers to their employment.

Beat provides helplines, online support and a network of UK-wide self-help groups to help adults and young people in the UK beat their eating disorders

CARE Confidential 
National helpline offering counselling to anyone facing an unplanned pregnancy or have post abortion concerns.

UK helpline for children and young people in distress or danger. 24 hour counselling for any young person with a problem.

Citizens Advice
The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Creative and Supportive Trust (CAST)
CAST offers an holistic service of education, training and employment advice to women offenders, women at risk of offending and women with mental health or substance misuse problems.

Criminal Cases Review Commission
The Criminal Cases Review Commission is the independent public body set up to investigate possible miscarriages of justice in England, Wales and Northern Ireland. The Commission assesses whether convictions or sentences should be referred to a court of appeal.

Criminal Justice Alliance
The Criminal Justice Alliance (formerly the Penal Affairs Consortium) is a coalition of organisations committed to improving the criminal justice system.

Support services for people who have been bereaved. Helpline offers listening support and practical advice relating to bereavement.

Advice and information for people with alcohol problems or anyone concerned about alcohol misuse.

Hibiscus Initiatives
Hibiscus Initiatives, formerly FPWP Hibiscus, provides welfare, advice, advocacy, volunteering and befriending in prisons. They also provide assistance and support on voluntary returns and reintegration in home countries to people in immigration removal centres and with community resettlement and reintegration in the UK for ex-offenders and others at risk of offending.

Gamblers Anonymous and Gamb-Anon
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same. is a site administered by the Butler Trust to help share good practice among people working in prisons, probation and youth justice throughout the UK and help them keep up-to-date with the latest news from the field. 

Grandparents Plus
Grandparents Plus provides an advice service for grandparents and other family members or friends who have stepped in to care for a child who is not their own. The service offers welfare benefits advice, information and signposting on areas including social care, housing and education.

Howard League for Penal Reform
The Howard League for Penal Reform is the oldest penal reform charity in the UK. The Howard League's legal team acts on behalf of young people under the age of 21 in custody and provides a dedicated legal service for young people in custody in England and Wales.

Inquest is a charity that provides a free advice service to bereaved people on contentious deaths and their investigation with a particular focus on deaths in custody. Casework also informs our research, parliamentary, campaigning and policy work.

Irish Council for Prisoners Overseas
Irish Council for Prisoners Overseas  provides information, support and advocacy to Irish people in prison overseas and their families. They can work up to casework level and produce publications.

Jewish Visitation Committee
It is the role of the Jewish Prison Chaplaincy Department of the Visitation Committee to ensure that the religious and spiritual needs of Jewish people in prison are catered for.

Joint Council for the Welfare of Immigrants
Joint Council for the Welfare of Immigrants (JCWI) is an independent national charity which exists to campaign for justice in immigration, nationality and refugee law and policy. They aim to relieve poverty and hardship among immigrants and refugees by promoting their human, economic and civil rights and their mission is to eliminate discrimination in this sphere.

Justice is an all-party law reform and human rights organisation working to improve the legal system and the quality of justice by promoting human rights, improving the legal system and access to justice, improving criminal justice, and raising standards of EU justice and home affairs.

Liberty campaigns to protect basic rights and freedoms through the courts, in Parliament and in the wider community. They do this through a combination of public campaigning, test case litigation, parliamentary lobbying, policy analysis and the provision of free advice and information.

Mind helps people to take control over their mental health. They do this to make it possible for people who experience mental distress to live full lives, and play their full part in society. Mind provides information and advice, training programmes, Mind in your area, grants and more.

Muslim Youth Helpline
MYH is a registered charity that provides faith and culturally sensitive support services to Muslim youth in the UK. This is a free and confidential helpline service run by young Muslim volunteers.

Resettling ex-offenders and prisoners to reduce the risk of their reoffending is at the heart of Nacro’s work to change lives and reduce crime. The Resettlement Plus Helpline offers information and advice to ex-offenders, serving prisoners, their families and friends and to organisations working with them. The most common enquiries are about dealing with a criminal record, and how to find work and somewhere to live.

National Association of Prison Visitors
The NAOPV promotes and helps to maintain the work of Official Prison Visitors.

National Drugs Helpline (Talk to Frank)
Helpline for anyone concerned about drug or solvent misuse. Advice and information for drug misusers, their families, friends, carers and professionals. Formerly known as the National Drugs Helpline.

New Bridge Foundation
New Bridge creates links between the offender and the community. The intention is not to forget the victims of crime but to prevent more people becoming victims.New Bridge offers a wide range of programmes to help prisoners keep in touch with the outside world and prepare themselves to rejoin it.

The Prison Advice & Care Trust (pact) is a charity which supports people affected by imprisonment, providing practical and emotional support to prisoners' children and families, and to prisoners themselves.

Partners of Prisoners and Families Support Group (POPS)
Partners of Prisoners and Families Support Group (POPS) aims to provide a variety of services to support anyone who has a link with someone in prison, prisoners and other agencies. POPS provides assistance to these groups for the purpose of enabling families to cope with the stress of arrest, imprisonment and release.

Prison Phoenix Trust
The Prison Phoenix Trust supports prisoners around the UK and the Republic of Ireland through teaching, workshops, correspondence, books and newsletters.

Prisoners Advice Service
PAS provides legal advice and information to prisoners in England and Wales regarding their rights, the application of the Prison Rules and conditions of imprisonment.

Prisoners' Families and Friends
The Prisoners' Families Helpline is a free and confidential service for anyone who is affected by the imprisonment of a close family member or friend. It gives up to date information and guidance about prisons in England and Wales. It also provides links with different services and local support groups in your area, and offers connections to a translation service for non-English speakers.

RECOOP promotes the care, resettlement and rehabilitation of older offenders and ex-offenders, in particular those over the age of 50, in particular but not exclusively through the provision of support services, advocacy, financial advice, mentoring on issues such as employment and training, and advice on housing and health, enabling them to take control of their lives and remain free from offending, and preventing them from becoming socially excluded.

Release is the national centre of expertise on drugs and drugs law - providing free and confidential specialist advice to the public and professionals.

The Samaritans 
Their helpline offers emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide. They can also put callers through without delay to their nearest staffed branch.

Helpline for providing information and advice on mental health. Gives callers the option for action and puts them in touch with available sources of help and support. Emotional and crisis support for people experiencing mental illness and for their families, carers and friends.

Sexual Health Helpline (Family Planning Association)
Information and advice on all aspects of sexually transmitted infections and HIV prevention.

Advice and information for people with a housing problem or who are homeless. Issues dealt with include housing rights, harassment, illegal eviction, rent and mortgage arrears, housing benefit, domestic violence, hostel placements and finding accommodation.

SOVA is a leading national volunteer mentoring organisation in England and Wales working with clients in and leaving the care system, the Criminal Justice sector, young people on youth offending orders, the socially and economically disadvantaged and long-term unemployed, refugees and asylum seekers.

Terence Higgins Lighthouse Trust
Terrence Higgins Trust is the leading and largest HIV and sexual health charity in the UK.

THT direct (Terrence Higgins Trust) 
Helpline and other information and advice services for people affected by HIV/AIDS.

Women in Prison
Women in Prison supports and campaigns for women offenders and ex-offenders. We assist women with advice on housing, education, mental health, legal rights, work, benefits, debt, domestic violence, and more.

Women's Aid / Refuge 
Helpline for women experiencing physical, emotional or sexual violence at home - provides advice, information and support.