Advice & information

For People in Prison

We run a small Advice and Information service for prisoners, which is independent of the prison service. If you are a family member or a friend of someone in prison, please see information at bottom of this page.

We can give prisoners information on:

  • Prison rules
  • Life in prison
  • Your rights in prison
  • Prison conditions
  • How to get help in prison

We can send prisoners an information sheet, a booklet or a Prison Service Instruction (PSI).  If a prisoner is having problems, we might be able to tell them what they can do about it or tell them about another organisation that can help.

We are not solicitors and so cannot give legal advice.  We are not covered by Rule 39.

We do not give long term support or counselling.

If you are a family member or a friend of someone in prison, please see information at bottom of this page.


How to contact us

Prisoners can write to us at:

Prison Reform Trust

You do not need to use a stamp.

We try to answer new letters within seven days. If we are busy, it might take longer for us to write back.

Prisoners can telephone us.

Our freephone information line is 0808 802 0060

This number is for prisoners only.  This number is free and does not need to be added to your pin.

This line is open:

Monday        3.30pm - 5.30pm
Wednesday  10.30am - 12.30pm
Thursday       3.30pm - 5.30pm

The line can be busy so if you don’t get through, please try again.

At other times, you can call on 0207 251 5070.

This number is open from Monday to Friday 10.00am - 5.00pm. This number is not free but you do not need to put it on your pin.


For family members and friends

If you know someone in prison who is having difficulties, please ask them to contact our advice and information service directly. The number above is for prisoners only, and they won't need to add it to their pin.

If you would like to speak to someone yourself about a family member or friend who is in prison please try the following services:

Prisoners' Family Helpline:   

The National Prisoners' Families Helpline is run by national charity Pact. They offer information, emotional support and signposting to prisoners, people with convictions, defendants and their families.

 0808 808 2003 

Line open:      weekdays   9am - 8pm

Email :

Call Pact Services

If you would like longer term support, call Pact on the number below to find out more about their Befriending Service and to learn more about Peer Support Groups near you.

 0808 808 3444

Open Monday to Friday - 10am to 5pm

Email: or

Pact can also be contacted on this number for professional referrals from schools, social services, police, probation/CRC's, YOT's, sentencers, court staff and other public and voluntary sector professionals.

Contact us if you want to find out if we can help or there is something you could not find out on the website.

You can download the Advice and Information Service leaflet here