Getting advice on behalf of a family member or friend who is in prison:
Offenders' Family Helpline: 0808 808 2003
Line open: weekdays 9am - 8pm
weekends 10am - 3pm
This service is run by Family Lives.
If you know someone in prison who is having difficulties, please ask them to contact our advice and information service directly. The number below is for prisoners only, and they won't need to add it to their pin.
Prisoners’ Friends and Families Service Helpline 0808 808 3444
(open during office hours.)
Free phone line for prisoners: 0808 802 0060
Line open: Monday 3.30pm - 5.30pm
Tuesday & Thursday 3.30pm - 5.30pm
Our small team of advisors provide information and advice on:
life inside prison
Please note our advisors do not provide information and advice on:
Prisoners can also contact our advice team during office hours (Monday
to Friday) on 020 7251 5070, but this will not be a free call.
Contact us if you want to find out if we can help or there is something
you could not find out on the website.
You can download the Advice and Information Service leaflet here