getting advice

young man holding and kissing a baby with prison bars behind 

Getting advice on behalf of a family member or friend who is in prison:

Offenders' Family Helpline:  0808 808 2003  

Line open:                                     weekdays   9am - 8pm

                                                      weekends 10am - 3pm  

This service is run by Family Lives.

If you know someone in prison who is having difficulties, please ask them to contact our advice and information service directly. The number below is for prisoners only, and they won't need to add it to their pin.

Or call:

Prisoners’ Friends and Families Service Helpline 0808 808 3444

(open during office hours.)


Free phone line for prisoners: 0808 802 0060  

Line open:                           Monday   3.30pm - 5.30pm

                                            Tuesday & Thursday 3.30pm - 5.30pm

Our small team of advisors provide information and advice on:

                                            prison rules

                                            life inside prison

Please note our advisors do not provide information and advice on

                                            legal matters


Prisoners can also contact our advice team during office hours (Monday

to Friday) on 020 7251 5070, but this will not be a free call.

Contact us if you want to find out if we can help or there is something

you could not find out on the website.

You can download the Advice and Information Service leaflet here